BOOKING TERMS AND CONDITIONS

CHALET

The reservation request is considered a binding agreement and our staff will contact you within 2 working days.

PAYMENT CONDITIONS FOR CHALET
All services will be confirmed only after having received a 30% deposit (or the full cost in case of “last minute” bookings) of the booking.
Balance payment is due 45 days before the trip.
We accept the following payment methods: Bank transfer or credit card (Mastercard/ Visa).

CANCELLATION CONDITIONS FOR CHALET
In case of cancellation the following terms & conditions will be applied:
- 30% of the total price of the trip for cancellations communicated up to 45 days prior to the trip start date;
- 70% of the total price of the trip for cancellations communicated from 44 to 30 days prior to the trip start date;
- No refund beyond these terms.

EXPERIENCES

1) GUIDED GROUP DEPARTURES
The reservation request is considered a binding agreement. Our staff will contact you within 2 working days to confirm the possibility to join the group.
The group departure will be confirmed on reaching the specified minimum number. If up to 21 days before the departure a group departure should not have reached the minimum number required, the options will be as follows: 
- to use the deposit to book another trip;
- to confirm the departure with fewer participants with a supplement;
- to use the deposit to book a self-guided hike;
- to cancel the trip with full refund of the deposit.

Payment conditions for guided group departures
A deposit equal to 30% of the trip cost is required to confirm the booking.
The balance payment is due 45 days before the trip.
The following payment methods are accepted: Bank transfer or credit card (Mastercard / Visa)

Cancellation conditions for guided group departures
In case of cancellation the following terms & conditions will be applied:
- EUR 150 per person cancellation fee for cancellations communicated up to 60 days prior to the trip start date;
- 30% of the total price of the trip for cancellations communicated from 59 to 46 days prior to the trip start date;
- No refund beyond these terms.

2) SELF-GUIDED AND PRIVATE GUIDED EXPERIENCES
The reservation request is considered a binding agreement. Availability of all services will be checked by our staff, who will provide confirmation by email within 2 working days. 
If there is no availability on the selected dates, it is possible to choose an alternative date.

Payment conditions for self-guided and private-guided experiences 
A deposit equal to 30% of the trip cost is required to confirm the booking.
The balance payment is due 30 days before the trip.
The following payment methods are accepted: Bank transfer or credit card (Mastercard / Visa)

Cancellation conditions for self-guided and private-guided experiences 
In case of cancellation the following terms & conditions will be applied:
- EUR 150 per person cancellation fee for cancellations communicated up to 45 days prior to the trip start date;
- 30% of the total price of the trip for cancellations communicated from 44 to 30 days prior to the trip start date;
- 50% of the total price of the trip for cancellations communicated from 29 to 8 days prior to the trip start date;
- No refund beyond these terms.

3) SKI SAFARI SELF-GUIDED AND GUIDED EXPERIENCES 
The reservation request is considered a binding agreement. Availability of all services will be checked by our staff, who will provide confirmation by email within 2 working days. 
If there is no availability on the selected dates, it is possible to choose an alternative date.

Payment conditions for self-guided and private-guided ski safari experiences 
All services will be confirmed only after having received a 50% deposit (or the full cost in case of “last minute” bookings) of the vacation.
Balance payment is due 45 days before the trip.
We accept the following payment methods: Bank transfer or credit card (Mastercard/ Visa).

Cancellation conditions for self-guided and private-guided ski safari experiences 
In case of cancellation the following terms & conditions will be applied:
- 50% of the total price of the trip for cancellations communicated up to 45 days prior to the trip start date;
- 70% of the total price of the trip for cancellations communicated from 44 to 30 days prior to the trip start date;
- No refund beyond these terms.

Eventual different terms and conditions of specific products are mentioned in the interested product page.